This course focuses on making the customer the center of all activity through getting to know the student and developing customer service strategies based on student needs and expectations.
This is a hybrid session. If you would like to register for the In Person option, please visit Session 105661.
Note: ESC-20 virtual meetings held through Zoom, Microsoft Teams, Google Meet, or other platforms are not allowed to use AI assistive technology such as note-taking and screen capture. Participants are advised that AI tools detected in ESC-20 hosted virtual meetings will be removed from the session. If you have a special accommodation request due to a disability-related need, please contact your session facilitator for assistance.