HEARD is a simple technique
that will guide you while dealing with customer/workplace conflict and still
provide great customer service. We will explore strategies and tips for dealing
with difficult people, effective practices for fighting frustration in the
workplace, and steps to take when communicating with any difficult person. If
you want to truly set yourself apart and go the extra mile for every customer,
learn how to hear each customer, create effective first impressions, and how to
deal with the difficult while maintaining your professionalism.
***This session is designed to assist family specialists/parent liaisons or any campus/district staff member that works within Family Engagement programs.