Do certain people have you gritting your teeth, biting your tongue, and (metaphorically, at least) banging your head against the wall? Do you feel like you’re expending too much energy either engaging in conflict or desperately trying to avoid it? There are better and easier ways to deal with difficult people. Dealing with a difficult person doesn’t have to ruin your day. Here’s what we’ll do:
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Learn how to make the difficult people in your life less frustrating
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Discuss specifically what to do and say - learn how to derail a problem
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Learn tips on how to handle difficult people with professionalism
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Discuss communication skills to “de-stress” all your difficult relationships, on the job and off!
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When they just won’t see it your way: understand your options