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Customer Service Counts - Online Course


Important Session Information:

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well. In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Benefits:Features stories dealing with customer service in varying situations
  • Test prep questions from online training
  • View your online courseware anytime, anywhere
Note:This is an online course that requires a password to access the course materials. To participate in the course, you must provide a valid e-mail address when registering. First time users will be sent an e-mail with instructions for accessing the course.
Registration ends at 12:00 AM on Monday, August 10, 2020
Session ID:
Credits Available:
(1) CEU
Seats Available:
No Limits
Contact Person:
Jennifer Smith
Online Content Manager TEMPLATE
Subscription Length Location
8/10/2020 Online


1314 Hines San Antonio, TX 78208 | Phone: 210-370-5200 | Map