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Session Detail

Family Engagement
Customer Service: Have you HEARD?

ESC-20 provides resources and training opportunities for parents and famillies of students served within federal programs, including Title I, Title III, and Special Education.

Important Session Information:

HEARD is a simple technique that will guide you while dealing with customer/workplace conflict and still provide great customer service. We will explore strategies and tips for dealing with difficult people, effective practices for fighting frustration in the workplace, and steps to take when communicating with any difficult person. If you want to truly set yourself apart and go the extra mile for every customer, learn how to hear each customer, create effective first impressions, and how to deal with the difficult while maintaining your professionalism.
Registration for this session has ended

Session ID:
Credits Available:
(3) CPE - TEA Provider #015950
Seats Available:
Contact Person:
Kimberly Baumgardner
Gentille Crockett
Kimberly Baumgardner
Date Time Location
12/13/2018 9:00 AM - 12:00 PM Education Service Center Region 20 - Frio Room
1314 Hines, San Antonio, 78208
Recommended Event Titles
Family Engagement
38 sessions

1314 Hines San Antonio, TX 78208 | Phone: 210-370-5200 | Map

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