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Family Engagement
CANCELED Family Engagement: Have You Heard?

ESC-20 provides resources and training opportunities for parents and famillies of students served within federal programs, including Title I, Title III, and Special Education.

Family/Community Engagement

Important Session Information:

HEARD is a simple technique that will guide you while dealing with customer/workplace conflict and still provide great customer service. We will explore strategies and tips for dealing with difficult people, effective practices for fighting frustration in the workplace, and steps to take when communicating with any difficult person. If you want to truly set yourself apart and go the extra mile for every customer, learn how to hear each customer, create effective first impressions, and how to deal with the difficult while maintaining your professionalism.


Who should attend this session?
--Teachers, Principals, Counselors, Family Specialists, Clerical Staff, any Professional Staff that interacts with families on a regular basis.

Registration for this session has ended
Session ID:
Credits Available:
(3) CPE - TEA Provider #015950
Recommended Event Titles
Family Engagement
98 sessions
Seats Available:
Contact Person:
Kimberly Baumgardner
Gentille Crockett
Date Time Location
12/5/2019 8:00 AM - 8:15 AM Education Service Center Region 20 - Canceled4
1314 Hines, San Antonio, 78208


1314 Hines San Antonio, TX 78208 | Phone: 210-370-5200 | Map